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Telehealth

Copa Telehealth: Your Care, Anywhere

Copa Health makes it easy to get routine care from your care team using video on your smartphone, tablet, or computer—all from the comfort of your home.

What is Telehealth?

Telehealth lets you meet with your Copa Health care team through a secure video connection. It’s a simple, convenient way to get the care you need. You can find our video introduction to telehealth below.

How to Schedule a Telehealth Appointment

  1. Contact Your Care Team: Call your Copa Health care team to schedule your telehealth appointment.
  2. Provide Consent: You’ll need to give verbal consent before receiving telehealth care.

Getting Ready for Your Appointment

  1. Download Zoom
    • For smartphones or tablets: Go to the Google Play Store (Android) or Apple App Store (iPhone) and download the free Zoom app.
    • For computers: Visit the Zoom website to download Zoom
  2. Test Your Zoom Connection Test your Zoom setup ahead of time by clicking on this test link.
  3. Need Help? Watch our step-by-step videos or ask your care team for assistance.

Joining Your Telehealth Session

  1. On a Mobile Device:
    1. Click the link in your appointment reminder.
    2. Tap "Join a Meeting" (no need to sign up or sign in).
    3. Enter your first and last name if prompted.
  2. On a Computer:
    1. Open Zoom and enter the meeting ID from your appointment link (e.g., for https://azpir.zoom.us/j/1234567890, the meeting ID is 1234567890).
    2. Enter your first and last name if prompted.
  3. Final Steps
    1. Connect to audio when prompted.
    2. Use Zoom’s on-screen controls to communicate with your care team.
      • Microphone: Mute/unmute.
      • Camera: Start/stop video.
      • Participants: View other attendees.
      • Red button (“End” or “Leave”): Leave the meeting.

Telehealth Video Guides

Video 1: An Introduction to Telehealth

Video 2: How to Schedule a Telehealth Visit

Video 3: How to Download and Test Zoom - Apple/iPad

Video 4: How to Download and Test Zoom - Android/Tablet

Video 5: How to Attend your Telehealth Visit

Video 6: Tips and Tricks for Zoom